Return policy - Kukirin Officiel

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Return policy

 

Refund and Return Policy – KuKirin Official

Last updated: 12/24/2025

1. Right of Withdrawal (consumer customers – EU)

In accordance with European law, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide any justification.

To exercise this right, you must notify us of your decision in writing (email), indicating:

  • First and last name

  • Order number

  • Product(s) concerned

  • Date of receipt

  • Your decision to withdraw

Email: contact (the one for KuKirin Official)

2. Strict conditions for return acceptance

To be accepted, the return must meet all of the following conditions:

  • Product is new, unused, and undamaged

  • No activation / startup (no riding, no significant charge cycles)

  • Product returned in its original packaging, with all protections, accessories, charger, keys, manuals, screws, and any gifts

  • Original box intact (unopened / undamaged) and product in resalable condition

  • Serial number legible and matching the order

If the packaging is opened, missing, or damaged, or if there are signs of use, assembly, scratches, or odor/contamination, the return may be refused or subject to a deduction (for refurbishment, repacking, missing parts, etc.).

3. Mandatory Return Authorization (RMA)

No package will be accepted without prior authorization (RMA number) provided by our service team.
Any unauthorized return may be refused or returned to the sender.

4. Return costs and responsibilities

  • The return shipping costs are the responsibility of the customer, unless an error occurred on our part or the product is confirmed defective.

  • The customer is responsible for packaging and shipping. We recommend using an insured and tracked shipping method.

  • In the event of loss or damage during return transport, liability rests with the carrier chosen by the customer.

5. Refunds

After receipt and inspection of the return, if the return is accepted, the refund will be processed via the same payment method.
The refund may be processed within a reasonable timeframe after validation and may be deferred until:

  • actual receipt of the products, or

  • proof of return shipping (depending on the case)

6. Exceptions / non-refundable products

Unless otherwise required by law, the following are non-refundable:

  • Products showing signs of use

  • Incomplete products (missing accessories)

  • Products damaged due to misuse, drops, water, modifications, or disassembly

  • Customized products or special orders (if applicable)

7. Defective product / After-sales / Warranty

In case of issues upon receipt or breakdown:

  • Contact our After-Sales Service with photos/videos, serial number, and a precise description.

  • Depending on the diagnosis, an After-Sales solution will be offered: part, repair, exchange, or other solution.

The warranty covers manufacturing defects under normal use. It does not include:

  • Normal wear and tear (tires, brake pads, tubes, consumables)

  • Improper maintenance, inadequate storage, overloading, modifications, illegal unlocking, impact, water damage.

2) Text – Terms of Use / T&Cs (KuKirin Official)

Terms of Use – KuKirin Official

Last updated: 12/24/2025

1. Purpose

These terms govern access to and use of the KuKirin Official website, as well as the information, content, and services offered.

2. Product information

We do our utmost to display accurate information (photos, descriptions, features).
Variations may exist between batches (manufacturer updates). Photos are not contractually binding.

3. Orders

Any order implies acceptance of these terms.
We reserve the right to cancel/refuse an order in case of:

  • suspicion of fraud,

  • payment inconsistency,

  • previous unresolved dispute.

4. Price, VAT, and delivery

Prices shown include VAT where applicable.
Delivery times are provided as an indication and may vary depending on the carrier, high-activity periods, and external conditions.

5. Use and legal compliance

The user is responsible for using the products in accordance with local laws (speed, speed-limiting, traffic rules, insurance, mandatory equipment).
We decline all responsibility in case of illegal or non-compliant use.

6. Liability

The site and its contents are provided "as is".
To the extent permitted by law, we cannot be held liable for indirect damages (loss of profit, loss of business, etc.) related to the use of the site or products.

7. Intellectual property

All content (text, images, logos, design) is protected. Any unauthorized reproduction is prohibited.

8. Personal data

Data processing is described in the privacy policy (if available). Users may exercise their rights according to applicable regulations.

9. Modifications

We may update these terms at any time. The applicable version is the one published at the time of use/order.

10. Contact

For any questions: contact (support email)

3) Add these pages to Shopify

A) Create the pages

  1. Shopify Admin → Online Store → Pages → Add page

  2. Create:

    • “Refund policy”

    • “Terms of use”

  3. Paste each text into the corresponding page

  4. Save

B) Add to the footer menu

  1. Online Store → Navigation

  2. Click on your Footer menu

  3. Add menu item

  4. Type: Pages

  5. Select:

    • Refund policy

    • Terms of use

  6. Save

C) Verify that the menu displays

  • Online Store → Themes → Customize

  • Go to Footer

  • Verify that the Menu block points correctly to the Footer menu (or the menu you modified)

If you like, I can also provide an “ultra-strict” version (returns accepted only if box is sealed + mandatory photos) OR a “softer” version (better conversion) — but this one is already firm while remaining defensible.


You said:
Thanks, also create a shipping policy

ChatGPT said:

Perfect 👍
Here is a professional, clear, and legally sound shipping policy, tailored for KuKirin Official (bulky products, private carriers, EU).

Shipping Policy – KuKirin Official

Last updated: 12/24/2025

1. Delivery Zones

We mainly deliver to:

  • France

  • Belgium

  • Other European Union countries (subject to availability)

Certain specific areas or islands may be subject to additional delays or fees.

2. Carriers

Shipments are handled by private professional carriers, including:

  • DPD

  • DHL

  • GLS

  • UPS

  • Or any other equivalent carrier depending on volume, weight, and destination

The choice of carrier is determined by KuKirin Official to ensure the best delivery reliability.

3. Processing and Shipping Times

  • Orders are generally processed within 24 to 72 business hours after payment validation.

  • Delivery times average 5 to 10 business days after shipment.

  • During periods of high activity (sales, holidays, launches), these times may be extended.

The stated times are estimated and non-contractual.

4. Order Tracking

Upon shipment, a tracking number is provided via email.
It is the customer's responsibility to:

  • track their package's progress,

  • be available at the indicated address,

  • respond to the carrier's requests.

5. Delivery and Receipt

  • Delivery is made to the address provided during ordering.

  • The customer is responsible for the accuracy of the delivery information.

  • In case of absence, the carrier may:

    • re-attempt delivery,

    • leave it at a pickup point,

    • or store it temporarily at their facility.

6. Undelivered, Refused, or Uncollected Packages

In case of:

  • delivery refusal,

  • repeated absence,

  • failure to pick up from a point,

  • address error provided by the customer,

return and re-shipment costs may be deducted from the refund or billed before a new shipment.

7. Damaged Package Upon Delivery

Upon receipt:

  • Check the condition of the package in the presence of the driver

  • In case of an anomaly (crushed, opened, damaged box):

    • make clear and detailed reservations on the delivery note

    • take immediate photos

    • contact us within 24 hours

Without reservations or timely notification, no carrier claim can be accepted.

8. Delivery Delay

KuKirin Official cannot be held responsible for delays due to:

  • the carriers,

  • weather conditions,

  • strikes,

  • customs or administrative checks,

  • high-traffic periods.

No refund may be demanded for a delay beyond our control.

9. Delivery Fees

  • Delivery fees are shown at checkout.

  • Certain promotional offers may include free shipping.

  • Specific fees (remote areas, difficult access, special delivery) may be billed separately.

10. Ownership and Risks

Transport-related liability is transferred to the customer at the time of effective delivery.
It is imperative to check the package upon receipt.

11. Contact

For any questions regarding shipping or tracking:
Email: contact (KuKirin Official)

Adding to Shopify (quick)

1) Create the page

  • Shopify Admin → Online Store → Pages → Add page

  • Title: Shipping Policy

  • Paste the text above

  • Save

2) Add to footer

  • Online Store → Navigation → Footer menu

  • Add menu item

  • Type: Page

  • Select Shipping Policy

  • Save

If you'd like, I can also create for you:

  • a shorter (conversion-friendly) version

  • a stricter (anti-dispute) version

  • or a complete harmonized pack (refund + shipping + Terms of Service with the same legal tone)

Let me know 👍


You said:
I also need the legal notices

Perfect — here is a complete legal notice, compliant with EU / France / Belgium regulations, adapted for KuKirin Official and your e-commerce business (electrical products, private carriers, customer service).

You can use it as is 👇

Legal Notice – KuKirin Official

Last updated: 12/24/2025

1. Site Publisher

This KuKirin Official site is published by:

Company Name: (fill in if different)
Trade Name: KuKirin Official
Legal Status: (e.g., LLC / Corp / Sole Proprietorship)
Registered Office Address: (full address)
Registration Number: (Company Register / Tax ID)
Intracommunity VAT Number: (if applicable)
Contact Email: contact@kukirin-officiel.com
Phone: (optional but recommended)

2. Hosting

The site is hosted by:

Shopify Inc.
151 O’Connor Street
Ottawa, Ontario K2P 2L8
Canada
Website: shopify.com

3. Access to the site

Access to the site is free.
KuKirin Official reserves the right to suspend, limit, or interrupt access to the site for maintenance, updates, or any other technical reason.

4. Liability

KuKirin Official makes every effort to provide accurate and up-to-date information.
However, errors or omissions may occur.

Use of the information and content available on the site is at the sole responsibility of the user.

KuKirin Official cannot be held liable for:

  • indirect damages,

  • financial losses,

  • service interruptions,

  • non-compliant or illegal use of the products.

5. Products and legal compliance

The products sold are intended for use in accordance with the legislation in force in the country of use.

The user is solely responsible for:

  • compliance with traffic regulations,

  • legal speed limiting,

  • insurance,

  • wearing mandatory safety equipment.

6. Intellectual property

The entire site (texts, images, photos, logos, graphics, videos, structure) is protected by intellectual property rights.

Any total or partial reproduction, representation, modification, or exploitation without prior written authorization is strictly prohibited.

7. Personal data

Personal data collected via the site is used solely for the purposes of:

  • order processing,

  • customer service,

  • legal obligations.

In accordance with the GDPR, the user has the right to access, rectify, delete, and object to the processing of their personal data by contacting:
contact@kukirin-officiel.com

8. Cookies

The site may use cookies for the following purposes:

  • operation,

  • audience measurement,

  • improving the user experience.

The user can configure or refuse cookies via their browser.

9. Applicable law and jurisdiction

These legal notices are governed by the law applicable in the publisher's country of establishment.

In the event of a dispute, an amicable solution will be sought before any legal action.

Adding to Shopify (quick)

1️⃣ Create the page

  • Shopify Admin → Online Store → Pages → Add page

  • Title: Legal Notice

  • Paste text

  • Save

2️⃣ Add to footer

  • Online Store → Navigation

  • Menu: Footer

  • Add menu item

  • Type: Page

  • Select Legal Notice

  • Save

🔒 Pro recommendation (important)

To be legally bulletproof, your footer should contain at minimum:

  • Legal Notice

  • Terms of Service (ToS)

  • Refund Policy

  • Shipping Policy

  • Privacy Policy

👉 If you wish, I can also provide you with the GDPR Privacy Policy suited for Shopify + Google Ads (cookies, tracking, consent).


You said:
Make the return policy

ChatGPT said:

Perfect — here is a clear, Return Policy that is strict but legally defensible, adapted for KuKirin Official (electric scooters, bulky products, factory service).

You can publish it as is.

Return Policy – KuKirin Official

Last updated: 12/24/2025

1. Scope

This return policy applies to all products purchased on the KuKirin Official site by private or professional customers, unless otherwise provided by mandatory legal provisions.

2. Return period (right of withdrawal – EU)

In accordance with European regulations, the customer has a period of 14 calendar days from receipt of their order to request a return.

The request must be made in writing (email) before this period expires.

3. Mandatory Return Authorization (RMA)

No return will be accepted without prior authorization from our customer service team.

The return request must contain:

  • First and last name

  • Order number

  • Relevant product

  • Reason for return

  • Photos of the product and packaging (if requested)

Any package returned without authorization may be refused or returned to the customer.

4. Strict conditions for return acceptance

To be accepted, the product must imperatively:

  • Be new, unused, unmounted

  • Show no signs of wear (scratches, usage, dirt, humidity)

  • Not have been activated or used (no significant charging cycles)

  • Be returned in its original intact packaging

  • Include all accessories, manuals, charger, keys, protections and original elements

  • Have an intact and legible serial number

⚠️ Any product returned incomplete, damaged, used or with deteriorated packaging may be refused or subject to a deduction corresponding to repair, repackaging or depreciation costs.

5. Products excluded from return

Unless otherwise required by law, the following cannot be returned:

  • Used or mounted products

  • Products damaged after delivery

  • Incomplete products

  • Modified, disassembled or derestricted products

  • Special orders or personalized products (if applicable)

6. Return costs and responsibilities

  • The return costs are the responsibility of the customer, except in case of our error or confirmed defective product.

  • The customer is responsible for the choice of carrier, packaging, and parcel insurance.

  • In the event of loss or damage during return transport, the liability lies with the carrier chosen by the customer.

7. Receipt and inspection of return

Upon receipt of the package, the product will undergo a quality check.

If the return is compliant:

  • The refund will be made using the original payment method

If the return is not compliant:

  • The product may be refused or

  • A deduction may be applied, or

  • The product may be sent back to the customer at their expense

8. Refund timelines

Refunds occur after:

  • receipt of the product,

  • inspection and validation of the return.

Timelines may vary according to banking institutions and payment methods.

9. Defective products / After-sales service

In case of a defect:

  • The customer must contact after-sales service with photos / videos, serial number, and precise description.

  • An adapted solution will be proposed: repair, parts replacement, exchange, or other solution according to the diagnosis.

The warranty does not cover:

  • normal wear and tear (tires, brakes, consumables),

  • damage due to misuse, falls, overloading, water,

  • unauthorized modifications or derestrictions.

10. Contact

For any return request or question: